Terms & Conditions Statement  

• The Bank is committed to ensure the confidentiality of customer's information and not to disclose it to unauthorized internal or external parties. In case the data is disclosed to any third party by the Bank or any party entrusted by the Bank to carry out its operations, the Bank will be responsible for keeping the secrecy of the customer's data.
• Ensuring the service available continuously around the clock by providing backup and recovery service when necessary in emergency or Force Majeure events, which are beyond the bank's reasonable control such as fire, earthquakes and civil disorders..
• Providing a 24/7 customer assistance service "Call Center" to respond to (customer requests, inquiries or objection to a transaction or etc….). The response time for such issues will be up to 15 days.
• The Bank shall be entitled – in certain cases which are required to protect the customer's interest , notifying the customer of the suspension by available means of communication.
• Ensuring the service available continuously around the clock by providing backup and recovery service when necessary in emergency or Force Majeure events, which are beyond the bank's reasonable control such as fire, earthquakes and civil disorders. In this case, the Bank is required to notify its customers by any available means of communication.

This web site is administered by Faysal Bank Limited.

When you visit this web site Faysal Bank Limited (“Faysal Bank”) may collect personal data about you, either directly (where you are asked to provide the data) or indirectly. Faysal Bank will, however, only use the personal data in accordance with the purpose set forth in this Privacy Statement and is committed to safeguarding the personal information collected. This statement sets out the purpose of Faysal Bank data processing in respect of this web site, the use of cookies and how to affect your rights in respect of your personal data   know more.  

Purposes of Processing: Faysal Bank collects and processes information about customers and visitors to its web site to conduct its business, to inform and make available products and services that may be of interest to you and for the development of web statistics. The information you provide will be used to contact you when necessary, e.g. to notify you about functionality changes to the web site and to offer services that you may find helpful (provided you have not opted out to receive such services).

Sensitive Data: Faysal Bank does not seek to collect sensitive personal data (such as data revealing political opinions, religious beliefs, health or other matters) through this site. If Faysal Bank does seek to collect such data, your prior consent thereto will be asked. Please note that, by providing Faysal Bank with unsolicited sensitive personal data you consent to our using such data as described above.

All E-banking service transactions and operations of Faisal Islamic Bank of Egypt are subject to the provisions of the Bank's establishment Law No. 48 of 1977.

Cookies: Faysal Bank may gather and analyze information regarding usage of this web site, including domain name, the number of hits, the pages visited, previous/subsequent sites visited and length of user session. This information may be gathered via Java script and persisted by using a cookie. A cookie is a small text file placed on your hard drive by our web page server. You can choose whether or not to use a cookie by altering the settings of your browser. A cookie will make the use of this web site faster and easier. Faysal Bank Limited may disclose and transfer any information that is collected via this website to any company with its affiliates, agents or information provider or if we have a duty or right to disclose or are compelled to do so by law.

Third Party Sites: Please note that this Privacy Statement does not extend to third party sites linked to this web site.

Amendments: Faysal Bank reserves the right to modify sections of this Privacy Statement at any time. Please check this statement from time to time for any changes.

General Conditions:

1. All E-banking service transactions and operations of Faisal Islamic Bank of Egypt are subject to the provisions of the Bank's establishment Law No. 48 of 1977.
2. In the case of a legal dispute that may arise regarding the validity of transactions and operations executed on any of customer's accounts through E-banking services, the data recorded and stored by the bank's automated media shall be deemed as an evidence of the balance, and shall be binding on the customer and the bank.
3. Any dispute that may arise between the customer and the Bank with regard to the terms and conditions of this contract shall be settled by the Egyptian courts that have exclusive jurisdiction in the region where the Bank’s branch is located,the branch to which the customer request to subscribe to E-banking services was applied.
4. E-banking services are governed by laws related to their executive regulations, instructions and regulatory laws.